Return Policy

Refund Policy – DealVora
Last Updated: Jan 10, 2026

At DealVora, your satisfaction is our top priority. We want you to feel confident in your purchase, which is why we offer a clear policy for returns, refunds, replacements, and cancellations.

Eligibility and Satisfaction Guarantee

1. Defective, Damaged, or Incorrect Items

If your product arrives damaged, defective, or if you received the wrong item:

  • Please notify us within 7 days of delivery at support@hairora.net.

  • You must include photos or videos showing the issue so we can resolve it quickly.

  • Once confirmed, we will arrange, at no cost to you, a free replacement shipment or a full refund to your original payment method.

  • You do not need to return the defective or damaged item.

2. Satisfaction Guarantee for Unopened Items

If you are not completely satisfied, we accept returns for products that remain sealed and unopened.

  • Return Window: You may request a return within 90 days of purchase

  • Condition: Items must be unused, in their original packaging, and include valid proof of purchase (such as your order number or receipt).

  • Multiple Units: If you ordered multiple units, unopened packs are eligible for a full refund.

3. Dissatisfaction with Used or Opened Items

Since our products are health and wellness consumables, opened, unsealed, or used items are generally not eligible for a refund or replacement unless the product arrived defective.

  • Exceptions (Non-Returnable Items): Perishable goods (if unsealed), gift cards, opened health/personal care items, hazardous/flammable items, and final sale or clearance items.

How to Initiate a Return

  1. Request Approval: You must first request a return by emailing us at support@hairora.net. Items sent back without prior approval will not be accepted.

  2. Confirmation: We will email you confirmation, the return address, and detailed instructions.

  3. Shipping: Customers are responsible for return shipping costs unless the return is due to damage, defect, or our error.

  4. Tracking: Please share the tracking number with us once you have shipped the item.

Refunds

Processing Timeline

  • Orders that have already shipped cannot be cancelled but may be returned unopened within our 90-day return policy.

  • Once we receive and inspect your returned item, we will notify you via email regarding approval or rejection.

  • If approved, refunds are issued to your original payment method within 7–10 business days (depending on your bank/payment provider).

  • Original shipping costs are non-refundable, unless the item was defective, damaged, or incorrect.

Partial Refunds and Promotional Credits

If you accept a partial refund or store credit, that amount will be deducted from any future refund if you later return the product.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. If still unresolved after 10–15 business days, contact us at support@hairora.net

Exclusions (When Refunds Are Not Eligible)

Refunds are not available in the following cases:

  • Items returned after the return window

  • Products damaged due to misuse or improper handling

  • Incorrect or incomplete shipping address provided by the customer

  • Shipping fees paid at checkout (unless due to our error)

  • Subscription fees already processed

  • Chargebacks filed before contacting our support team

International Orders and EU Cooling-Off Period

  • International Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect. Duties and taxes are non-refundable.

  • Undeliverable Packages: If returned due to incorrect address or refusal, shipping fees are non-refundable and a restocking fee may apply.

  • EU 14-Day Cooling-Off Period: Customers in the European Union may return items within 14 days, provided they are unused, sealed, and in original packaging with proof of purchase.

Replacements and Exchanges

  • We replace items only if they are defective, damaged, or incorrect.

  • If reported within 90 days with proof, we will send a free replacement.

  • Not eligible: Customer-damaged or discarded products without proof.

Cancellation and Amendments

  • Contact us immediately at support@hairora.net if you need to cancel or modify your order.

  • Orders not yet shipped can be cancelled for a full refund.

  • Shipped orders must follow the standard return process.

Contact Us

If you have any questions about returns, refunds, or replacements, contact us:

Email: support@hairora.net